​FREE SHIPPING ON ORDERS OVER $150

SHIPPING POLICY

FLAT $8 standard shipping within Australia & New Zealand

FREE express shipping to Australia & New Zealand orders over $150 AUD*

FREE standard shipping for international orders over $150 AUD*

*Customers with orders over $150 must select ‘Free Shipping‘ upon checkout not ‘Ship by Weight’ to qualify.

We ship from Perth, Australia using Australia Post. All deliveries take place Monday – Friday during normal business hours. Orders placed between Monday- Friday are shipped within 24 hours.

International customers: Just Genetics is not responsible for any specific import tax on goods. It is your responsibility to understand any potential costs associated with bringing items into your country.

Estimated shipping times:

Australia 

  • Standard post within 4-5 business days from shipment
  • Express post within 2-3 business days from shipment
  • Signature on delivery is compulsory for all orders within Australia and cannot be amended for individual orders.

New Zealand

  • Standard post within 5-10 business days

Rest of World

  • Under $150: shipping method is Pack & Track or Registered Post depending on the country. Delivery is expected within 10-20 business days of shipment. No signature on delivery.
  • Over $150: shipping is FREE and shipping method is Express Courier. Delivery is expected within 3-5 business days of shipment. Signature on delivery.

* Please refer to the Australia Post website for specific delivery times.

** Shipping times may vary during the month of December due to an increase in volume of parcels being shipped during the Christmas period

Pre-orders:

Pre-order is a service that lets you order a product before the official launch date.

The following conditions apply for pre-orders:

  • Payment will be taken as soon as the order is received.
  • Expected delivery times on pre-order items are approximate and are subject to change.
  • If you place an order for a pre-order item in addition to an item currently in stock, Just Genetics will hold the item currently in stock and ship your order in full once your pre-order item arrives. Please place a separate order for in stock items if you would like for in stock items to ship immediately.
  • If you do make such a transaction and wish for the regular item(s) to be shipped in advance, you will be responsible for postage fees associated with this. Please contact contact@justgenetics.com.au to arrange this.
  • Your pre-order purchase is subject to our General Terms & Conditions.
  • The Returns Policy for pre-order items is the same as for all other orders

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