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SHIPPING POLICY

A flat AUD$10.00 standard shipping fee applies for all orders within Australia & New Zealand. We offer FREE express shipping within Australia & New Zealand for orders exceeding AUD$150.00*. We also offer FREE standard shipping for international orders over AUD$200.00.

*Customers with orders over AUD$150.00 must select “Free Shipping” upon checkout rather than ‘Ship by Weight’ to qualify.

We ship from Perth, Australia using Australia Post. All deliveries take place between Monday and Friday during regular business hours. Orders placed between Monday and Friday are shipped within 24 hours.

International customers, please take note Just Genetics is not responsible for any specific import tax on goods. It is your responsibility to understand any potential costs associated with bringing items into your country.

Estimated shipping times:

Australia 

  • Standard post within 4-5 business days from shipment
  • Express post within 2-3 business days from shipment
  • Signature on delivery is compulsory for all orders within Australia and cannot be amended for individual orders

New Zealand

  • Standard post within 5-10 business days

International

  • Orders under AUD$150.00 are shipped via Pack & Track or Registered Post depending on the country. Delivery is expected within 10-20 business days of shipment and does not require a signature upon delivery.
  • Orders exceeding AUD$150.00 are shipped via Express Courier. Delivery is expected within 3-5 business days of shipment and requires a signature upon delivery

Please refer to the Australia Post website for specific delivery times. Please note shipping times may vary during the month of December due to an increase in the volume of parcels being shipped during the Christmas period.

Pre-orders:

Our pre-order is a service that enables you to order a product before the official launch date.

The following conditions apply for pre-orders:

  • Payment will be taken as soon as the order is received.
  • Expected delivery times on pre-order items are approximate and are subject to change.
  • If you place an order for a pre-order item in addition to an item currently in stock, Just Genetics will hold the item currently in stock and ship your order in full once your pre-order item arrives. Please place a separate order for in-stock items if you would like for in stock items to ship immediately.
  • If you do make such a transaction and wish for the regular item(s) to be shipped in advance, you will be responsible for postage fees associated with this. Please contact info@justgenetics.com.au to arrange this.
  • Your pre-order purchase is subject to our General Terms & Conditions.
  • The Returns Policy for pre-order items applies in the same manner as for all other orders

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